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Default AED Pricelist
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Managed Services

IT Support AMC | L1 – Essential | Annual
Remote support (8x5). Unlimited remote, email & phone helpdesk (Mon–Fri) · Troubleshooting of PCs, laptops, printers & network devices · OS & application patching · On-demand onsite visits · Monthly ticket report.
Term Annual Billing Annual
12,000.00 AED 12000.0 AED
Microsoft 365 AMC | L1-Basic Support (Reactive) | Annual
User management (create/update/disable users, mailboxes) License assignment & optimization Password reset & access issues Email, Teams, OneDrive basic troubleshooting Basic admin support (Exchange, Teams, SharePoint) Service request handling via ticket/email Guidance & advisory support
Term Annual Billing Annual
2,400.00 AED 2400.0 AED
Microsoft 365 AMC | L2-Standard Management | Annual
All Level 1 services Tenant health monitoring (Service health, alerts review) Mail flow monitoring (SPF, DKIM, DMARC validation support) Monthly preventive checks & updates User access & permission audit Storage monitoring (Exchange, OneDrive, SharePoint) Backup verification (if enabled) Monthly AMC report submission Security baseline review
Term Annual Billing Annual
5,000.00 AED 5000.0 AED
Microsoft 365 AMC | L3-Advanced Security & Compliance | Annual
Enhanced security, identity control, and compliance management for medium/enterprise customers. All Level 1 & 2 services Conditional Access & MFA policy management Identity & access governance (Entra ID) Microsoft Defender (Email, Endpoint) monitoring & tuning DLP (Data Loss Prevention) policy management Email security policies (anti-spam, anti-phishing) Security alerts monitoring & response guidance Compliance & retention policy management Secure Score improvement recommendations
Term Annual Billing Annual
18,000.00 AED 18000.0 AED
Microsoft 365 AMC | L4-Premium / Enterprise | Annual
Full ownership of tenant operations with continuous optimization, governance, and support. All Level 1–3 services End-to-end tenant administration & governance Advanced threat monitoring & incident response coordination Automation & policy optimization Tenant performance & usage analytics Change management (new policies, rollouts) Integration support (3rd party / hybrid / migrations support) Quarterly business review & strategy planning Dedicated Technical Account Manager (TAM)
Term Annual Billing Annual
24,000.00 AED 24000.0 AED
Custom / Enterprise Plan | Tailored | Flexible | Annual
Built around your environment. Mix any services across IT, Microsoft 365, Azure, security & backup · Multi-site & multi-entity coverage · Custom SLAs, reporting & dedicated account manager · Volume and per-user / per-device pricing.
1.00 AED 1.0 AED
Azure Management | L1 – Standard | Annual
Core Azure administration. Resource monitoring & health checks · Identity & access management · Patching & backup verification · Monthly cost & security posture review · Provisioning support.
Term Annual Billing Annual
12,000.00 AED 12000.0 AED
Azure Management | L2 – Advanced | Annual
Optimised & governed Azure. All Standard services · VM lifecycle & right-sizing · Azure Backup & Site Recovery (RPO/RTO) · Cost optimisation (reservations, tagging, budgets) · Policy guardrails & governance.
Term Annual Billing Annual
18,000.00 AED 18000.0 AED
Azure Management | L3 – Enterprise | Annual
End-to-end managed Azure. All Advanced services · Landing-zone design & governance · Disaster-recovery management & failover testing · Change management & integration support · Dedicated technical account manager.
Term Annual Billing Annual
24,000.00 AED 24000.0 AED
IT Support AMC | L2 – Standard | Annual
Remote + scheduled onsite (8x5). All Level 1 services · Scheduled preventive-maintenance visits · Same-day onsite for business-continuity issues (2–4 hrs) · Endpoint patching & performance monitoring · Complaint-log analysis with recommendations.
Term Annual Billing Annual
18,000.00 AED 18000.0 AED
IT Support AMC | L3 – Professional | Annual
Extended-hours cover (8x6). All Level 2 services · Six-day support (Mon–Sat) · On-demand onsite, 4–8 hr business-continuity response · System-log monitoring for suspicious activity · Monthly ticket & inventory reporting.
Term Annual Billing Annual
24,000.00 AED 24000.0 AED
IT Support AMC | L4 – Executive | Annual
Full-stack IT, security & infrastructure. All Level 3 services · Networking, CCTV, biometric & access control · Microsoft 365 + security appliances (Sophos, Barracuda) · Preventive maintenance, AV & patch currency · Upgrade advisory; all remote, phone & onsite included.
Term Annual Billing Annual
40,000.00 AED 40000.0 AED
Endpoint Protection | L1 – Standard (Managed AV) | Annual
Next-gen managed antivirus. Centrally managed anti-malware policy · Real-time threat monitoring & remediation · Web & USB / device control · Automatic signature & agent updates · Monthly protection report.
Term Annual Billing Annual
12,000.00 AED 12000.0 AED
Endpoint Protection | L2 – Advanced (EDR) | Annual
Detection & response. All Standard features · Microsoft Defender for Endpoint (EDR) · Threat detection, investigation & guided response · Threat & vulnerability management · Device isolation & attack-surface reduction.
Term Annual Billing Annual
18,000.00 AED 18000.0 AED
Firewall Management | L1 – Standard | Annual
Managed perimeter firewall. Configuration & rule management · Health & uptime monitoring · Firmware patching & backups · VPN (site-to-site & remote) management · Monthly status report. Sophos, FortiGate & similar.
Term Annual Billing Annual
18,000.00 AED 18000.0 AED
Firewall Management | L2 – Advanced (UTM) | Annual
Full threat-prevention firewall. All Standard services · IPS / IDS tuning · Web, application & content filtering · Threat prevention & geo-blocking · Traffic, bandwidth & security reporting.
Term Annual Billing Annual
24,000.00 AED 24000.0 AED